Do you have a satisfaction guaranteed policy? If so, what are the specifics, and are they different from sales on the internet, home shows etc? Thanks! Alice

I see there've been no replies on your post, alice...ha! (of course, EYE havta, eh? [:o)] ) Truly, I was curious about the subject and have been thinking about it for awhile...

Seems to me, that if you DO have any kind of "guarantee" on our jewelry/art, I'm thinkin' your said "guarantee" should be for 30 days, at the most. I would imagine, it would have to disclaim such things as lost or stolen items and jewelry that has been mishandled/mistreated.

Hmmm...How to best determine the latter? aarrgghh!!! Now, THAT, would be the tricky part, eh? I guess that would be your call, Alice. Perhaps, you could put a clause in the contract that would state that they would have to specify under what conditions the piece "broke?" Gads, peeps are peeps, eh? You can't depend on 'em to be totally honest...

I'd love to hear from others who have run into this situation and how they handled it...

elly[:D]

(flying away to get Craig Ferguson off the "telly" - aarrgghh! [V] That voice and personality is totally grating on the nerves, fer GAWD sakes!!! - {my bro worked for him for about a minute...he's exactly as he appears...an A-hole, folks! OOPS! })

Thanks Elly. Like you said about determining all the specific conditions for a return can be tricky--I simply don't think I want to deal with that just now. So I've decided not to even put such a statement on my receipts and hope the need to return a piece does not arise. Alice

"All sales are final" prominently displayed would seem to suffice!

Of course, in very unusual circumstances, things could arise that would cause you to do something else. Such situations are highly speculative, unusual, and truly, should not be incorporated into any general plan due to the rarity.

I think the 30 days is great, but when I first started a friends sister had purchased a necklace from me and a year later the firedn expected me to fix it for her, for free.

We got into it of course and I said well bring it by and I will look at it. It had been man-handled, but I fixed it anyway for the firednship. I would not do it again though.

I have also had someone recently return a pair of earrings to a shop that sells my stuff. They go ttheir money back and the shop gave me the earrings. I immediately said that I would not have given them their money back because they have altered the earwire and that in doing so they probably broke the stone off. It was a delecate briolette in Rainbow Moonstone. Now what am I supposed to do with it-they broke the stone and messed up the earwires. The store workers were just doing their job and would never know by looking at them that there was something wrong.

Another instance...I invite my sister in law to sell with me (not too much anymore), but anyway months after a very big show I get an e-mail stating that every bracelet that they had bought from me had broken, I said please send them to me and I will fix them. They were all hers, but I go the bad name for it because it was my sale I had her at. That sucked too!!!

So I guess this is a sore subject for me and I just try to make qulaity items so they don't break and this does not happen to me, but it will still happen because people will break it and expect their money back.

30 days is awesome-but I don't give reciepts when I am at a craft show.

Let me know if you come up with a solution!!!

Jenny

I supply my jewlery with instructions for care, and a lifetime guarantee for repairs. The guarantee is valid for any kind of repair not related to poor care of the piece or accident, and holds true for ALL jewelry in my inventory.

Hope that helps!

I look at it this way... example: customer buys a necklace from you ..

- it breaks 3 months after purchase .. your policy it no return or repair .. necklace sits in her jewelry box -broken -no one to see-customer never thinks of you again, only when she looks at this broken necklace and feels disappointed ..

- it breaks 3 months after purchase .. you repair it, FOR FREE, customer wears it over and over again,ever time she puts it on she has a good feeling about you and your company, people see it (because she can now wear it) and compliment her on it, she tells them all about your wonderful designs and services .. you have a very happy customer that will gladly talk about and recommend your business

get my point .. :)
Good luck on whatever you decide - I can't remember the stats on repeat customers but It is a lot easier to get them to re-buy than to get a new customer ..

My policy:
Jewelry may be returned 'no questions asked' within the first five days of buyer receiving the item.

Simply contact us within five days to arrange return if necessary. We will return the full cost of your original order (excluding shipping) - provided item is in original condition. A 15% restock fee applies to jewelry returns of $100 or more. No restock fee for returns totaling less than $100.


My RESIZE policy:
IF you ordered the wrong size we will resize your item ONCE for no charge other than the cost of shipping provided you request the resizing with 14 days of receiving your item. To request your item be resized simply email us and let us know what you need. We will send you information on where to return your item and what the shipping cost will be ($4.95 in U.S.)

If you have owned your item for longer than 14 days and need to have it resized then the cost is $5.00 PER ITEM plus shipping ($4.95 in U.S).. To request your item be resized after 14 days simply email us and we'll provide instructions and total cost with shipping.

Thanks!
Carla Ekman
www.cobweb-corner.com

Mine is - "All items guaranteed - Repairs (if necessary due to workmanship) free of charge" . . I have not had to repair anything due to workmanship yet - a couple have asked me to either lengthen or shorten - and have even brought items from other people to have me fix for them . . . depending on the item, I usually charge about $5 - $15 to fix . . . I have had one ring returned b/c the girl broke out in a rash (her skin didn't agree w/ copper) that's all though . . .

Steph

On my site there is RETURN, EXCHANGE, AND REPAIR POLICY:

http://www.mylovelybeads.com/internal.php?act=returns/returns.php

QUOTE: Originally posted by Zoya Gutina On my site there is RETURN, EXCHANGE, AND REPAIR POLICY: http://www.mylovelybeads.com/internal.php?act=returns/returns.php

I'd say that's the best policy, Zoya...No questions asked...no problems...[tup]

elly

QUOTE: Originally posted by eljbabette I'd say that's the best policy, Zoya...No questions asked...no problems...[tup] elly

Thanks a lot! I really appreciate you like it! [:I]